Frequently Asked Questions

Have a question? We are here to help. In case you didn’t manage to find what you are looking for, send us a question using a contact form below.

How do I cancel, upgrade, downgrade or pause/suspend my subscription?

You have complete authority over your account. To manage it, you can visit the “My Account” section located in the top right corner of the website. Should you wish to upgrade or downgrade your subscription, please note that you’ll need to first cancel your current subscription. Once your subscription is officially canceled at the end of your billing cycle, you’ll have the option to upgrade/downgrade your subscription.

Why am I being charged $0.01 at checkout?

The $0.01 fee is a place holder for processing. NO PAYMENT WILL BE TAKEN.

How will my discs be packaged?

Each order will include two discs per mail piece, with the total number of mail pieces determined by your subscription plan. Your discs will arrive in a square mail piece bearing the Choovie logo on the back. Opting for USPS Priority Mail will ensure your entire order ships in one USPS Priority Mail flat-rate envelope. Conveniently, you can return your discs using the included return mail pieces within the Priority Mail envelope.

Are there any shipping costs, or is shipping free?

Shipping is already included with every subscription plan, utilizing USPS First Class. According to the USPS website, First Class Mail typically arrives within 1-5 business days, although tracking is not provided. For added peace of mind and quicker delivery, you have the option to upgrade to USPS Priority Mail during checkout for a nominal fee. With Priority Mail, as per the USPS website, you can expect your package to arrive within 1-3 business days, and tracking is included.

What if my order/disc arrives damaged or I have playback issues?

If you receive a damaged/unplayable disc, simply reach out to us; we will send a replacement as soon as possible.

Do I have to wait for you to receive my return order before placing a new one?

Once you’ve received and enjoyed your order, simply pop the discs back into the mail for return. Once they’re on their way, you’re free to place your next order, whether you choose to drop it in your mailbox or visit the post office.

Will I receive an email when my order has shipped or when you get my returned order?

After placing your order, you’ll receive a “preparing order” email to inform you that we’re getting your items ready for shipment. Once you’ve returned your items to us, you’ll receive a “items returned” notification. If you don’t see these emails in your inbox, be sure to check your spam folder, just in case.

When will my order be shipped once it is placed and preparing?

We ship orders typically within 24 hours every Monday-Friday each week unless there is a postal holiday/closure.

Can I call with questions or if I need help?

Calls are not able to be taken at this time. Feel free to email us at: .

How long will it take the rentals to get to me?

We send your rentals to you via USPS First Class Mail, and the prepaid return envelope is also sent via First Class Mail. According to the USPS website, First Class Mail typically takes 1-5 business days for domestic delivery within the US. If you’re looking for quicker delivery and tracking, you have the option to upgrade to USPS Priority Mail at checkout for an extra fee. With Priority Mail, you can expect delivery within 1-3 business days, along with tracking to keep you updated on your shipment’s progress.

Where are the rentals shipped from?

The rentals are shipped from and returned to Houston Texas.

What if there is a delay with USPS…will I be charged for a late fee?

If your rentals haven’t arrived within 7 business days from the ship date, please reach out to us via email. We’ll promptly address the issue and ensure it’s resolved to your satisfaction.

What obligations do I have as a renter?

Please visit our Terms, Conditions & Renter’s Agreement page for more information.

Why did I not receive a confirmation email or reply?

Please check your spam folder. If possible, mark emails from as “not spam”.

If I lost the return envelope, how do I mail it back to you?

Please mail it back to us at CHOOVIE, LLC PO BOX 248 KATY, TX 77492-9905