Frequently Asked Questions
Have a question? We are here to help. In case you didn’t manage to find what you are looking for, send us a question using a contact form below.
You have complete authority over your account. To manage it, you can visit the “My Account” section located in the top right corner of the website. Should you wish to upgrade or downgrade your subscription, please note that you’ll need to first cancel your current subscription. Once your subscription is officially canceled at the end of your billing cycle, you’ll have the option to upgrade/downgrade your subscription.
The $0.01 fee is a place holder for processing. NO PAYMENT WILL BE TAKEN.
Each Choovie order will be shipped in an 11 x 8.5 bubble mailer via USPS Ground Advantage, which includes tracking and an estimated delivery time of 2-5 business days. Inside, the discs will be securely placed in a 9 x 6 bubble mailer that includes a return label. If you opt for USPS Priority Mail, you will also benefit from tracking and a faster estimated delivery time of 1-3 business days.
Shipping is already included with every subscription plan, utilizing USPS Ground Advantage. According to the USPS website, Ground Advantage typically arrives within 2-5 business days. If you opt for USPS Priority Mail at checkout, you should expect a faster delivery time of 1-3 business days.
If you receive a damaged/unplayable disc, simply reach out to us; we will send a replacement as soon as possible.
Per our Terms & Conditions, If the disc is found to have playback issues without being notified by the customer first, the customer may be held responsible for the cost of replacing the damaged disc. Please note that all returned discs are inspected and cleaned to meet playback standards for future rentals.
Once you’ve received and enjoyed your order, simply pop the discs back into the mail for return. Once they’re on their way, you’re free to place your next order, whether you choose to drop it in your mailbox or visit the post office.
After placing your order, you’ll receive a “preparing order” email to inform you that we’re getting your items ready for shipment. Once you’ve returned your items to us, you’ll receive a “items returned” notification. If you don’t see these emails in your inbox, be sure to check your spam folder, just in case.
We ship orders Monday-Friday each week unless there is a postal holiday/closure. Orders placed after 2:30 pm CST will be shipped the following day.
Calls are not able to be taken at this time. Feel free to email us at: customersupport@choovierentals.com
We send your rentals to you via USPS Ground Advantage, and the prepaid return envelope is also sent via Ground Advantage. According to the USPS website, Ground Advantage typically takes 2-5 business days. If you’re looking for quicker delivery, you have the option to upgrade to USPS Priority Mail at checkout for an extra fee. With Priority Mail, you can expect delivery within 1-3 business days.
Customers can keep their rentals for as long as they wish, but must return their current order before placing a new one. If a customer cancels their subscription and does not return their outstanding order within 30 days of canceling, additional charges may apply, and legal action may be taken to recover the value of the unreturned items, as outlined in our Terms and Conditions.
The rentals are shipped from and returned to Houston Texas.
If your rentals haven’t arrived within 7 business days from the ship date, please reach out to us via email. We’ll promptly address the issue and ensure it’s resolved to your satisfaction.
Please visit our Terms, Conditions & Renter’s Agreement page for more information.
Please check your spam folder. If possible, mark emails from customersupport@choovierentals.com as “not spam”.
Please mail it back to us at CHOOVIE, LLC PO BOX 248 KATY, TX 77492-9905